Shipping policy
Thank you for shopping with AG1. We are committed to providing a simple and reliable shipping experience. Please review the information below regarding order processing, shipping, delivery, and tracking.
1. Order Processing
Orders are generally processed within 5–8 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
During periods of high order volume, holidays, promotional events, or unexpected circumstances, processing may take additional time.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Time
We currently primarily ship orders within the United States.
Estimated delivery time:
- Order Processing: 1–3 business days
- Standard Shipping: 3–5 business days
- Estimated Total Delivery Time: 4–8 business days
Delivery times are estimates only and are not guaranteed. Actual delivery times may vary depending on your location, carrier delays, weather, holidays, or other circumstances beyond our control.
3. Shipping Costs
Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.
Any available free-shipping promotions will be clearly displayed on the website or at checkout.
4. Order Tracking
Once your order has shipped, we will send a shipping confirmation email containing your tracking number when tracking information is available.
Please allow some time for the carrier's tracking system to update after the package has been shipped.
If you cannot find your shipping confirmation email, please check your spam, junk, or promotions folder.
5. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
- Full name
- Street address
- Apartment or unit number
- City
- State
- ZIP code
If you need to change your shipping address, please contact us as soon as possible at support@drrinnkaged1.online.
We cannot guarantee that an address change will be possible once an order has entered processing or has already shipped.
6. Delayed or Lost Packages
While we work with shipping carriers to ensure timely delivery, we cannot guarantee specific delivery dates.
Shipping delays may occur because of:
- Severe weather
- Carrier delays
- Holidays
- Incorrect or incomplete addresses
- High shipping volume
- Customs or government delays
- Other circumstances beyond our control
If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the carrier.
If you still cannot locate your package, contact us at:
We will do our best to assist you.
7. Damaged Packages
Please inspect your package when it arrives.
If your order arrives damaged, defective, or with an incorrect item, please contact us as soon as possible at support@drrinnkaged1.online.
Please include your order number and, when appropriate, clear photographs of the package and product so we can review the issue and determine the appropriate resolution.
8. Incorrect or Missing Items
If you receive an incorrect or incomplete order, please contact us promptly.
Please provide:
- Your order number
- Your name
- A description of the issue
- Photos of the package and products, if applicable
We will review your request and provide further instructions.
9. International Shipping
International shipping availability may vary.
If international shipping is offered for your order, the customer may be responsible for any applicable:
- Customs duties
- Import taxes
- VAT
- Brokerage fees
- Other government charges
These charges are generally the responsibility of the customer unless otherwise stated at checkout.
10. Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
We will attempt to accommodate cancellation requests received before the order has been processed or shipped.
Once an order has been shipped, cancellation may no longer be possible. In such cases, please refer to our Return & Refund Policy.
11. Delivery Estimates
All delivery timeframes provided on our website are estimates.
A delivery estimate does not constitute a guarantee of a specific delivery date.
We are not responsible for delays caused by shipping carriers, weather, holidays, incorrect addresses, customs, or other circumstances outside our reasonable control.
12. Contact Us
If you have any questions about your order or shipping, please contact us:
AG1
Website: drrinnkaged1.online
Email: support@drrinnkaged1.online
Customer Support Hours:
Monday–Friday
9:00 AM–5:00 PM EST
Closed on weekends and U.S. public holidays.